Account Settings FAQs

Your settings include contact, credit card, and login information, as well as a variety of options that set properties of each domain name you purchase.

To select your settings, log in. In the "My Account" menu, click "Account Settings".

Reseller accounts work from an account balance rather than charging at the time of purchase, Auto Refill replenishes your account balance so you don’t miss domain expiration dates, subscription renewal dates, and the like.

When you enable Auto Refill we charge your credit card an amount you specify, every time your available balance goes below a trigger amount that you specify.

To enable Auto Refill, log in. In the "My Account" menu, click "Account Settings" and then click the "General Settings" tab. In the "Account Auto Refill" section, select "Enable", specify a trigger amount and charge amount, and click "Save Changes".

The trigger amount is a threshold you set, that signals our Auto Refill system to refill your account balance. If your available balance goes below the trigger amount, Auto Refill charges your credit card and replenishes your reseller account balance.

This is the amount we will charge your credit card. For Auto Refill, the amount must be at least $200 and cannot exceed $3000.

There is a 3% Auto Refill service charge. For example, refilling your account for $1000 results in 970 points credited toward your account balance.

Registrar-Lock protects your domain names from "hijacking": having your domain names stolen by being transferred out of your account without your permission. Enabling the Registrar-Lock setting for all new registrations ensures that your domain names are protected from the moment you register them.

To enable Registrar-Lock for future domain name registrations, log in. In the "My Account" menu, click "Account Settings" and then click the "General Settings" tab. In the "Registrar-Lock" row select the check box and then click "Save Changes".

Auto Renew helps prevent your domain names from expiring. It attempts to renew your domain names 30 days before they expire. If your account balance is insufficient, Auto Renew alerts you by email.

If you enable both Auto Refill and Auto Renew, you can have a high level of certainty that your domain names won’t expire.

To enable Auto Renew for future domain name registrations, log in. In the "My Account" menu, click "Account Settings" and then click the "General Settings" tab. In the "Domains" row select the check box and then click "Save Changes".

The default options affect future domain name registrations, not domain names already in your account.

To change settings for an existing domain name, log in and click "My Account". Click "Registered Domains". Click the domain name for which you want to select settings. In the "General Settings" row click "edit". Select your settings and click "Save Changes".

Log in and click "My Account". On the "Quick Links" tab, click "View My Reports". Under the type of report you want, click "Run Report". Follow the instructions in the interface to generate the specific type of report.

To modify your contact information, log in. In the "My Account" menu click "Account Settings". On the "Contact Settings" tab, make any needed changes and click "Save Changes".

When you register a domain name, international rules require that you provide valid contact information which is displayed in the domain name Whois. By default, this information is your account contact information.

If you wish, you can purchase ID Protect, which provides proxy information and a forwarding service. Any communications using the Whois information are sent first to us, and forwarded to you.

We never sell or give your contact information to third parties.

We bill your credit card automatically for all services that you set to renew automatically. That way, you never experience service outages due to nonpayment.

Log in and click "My Account". On the "Quick Links" tab, click "Credit Card Settings". Enter your credit card information and click "Save Changes".

Log in and click "My Account". By your account balance, click "refill". Type the amount you want to add to your account balance, select your credit card option, and click "Refill Account".

You have three options: you can monitor your account balance yourself, we can send you an email when your balance falls below an amount that you specify, or you can authorize us to add a specified amount when the account balance falls below a "trigger" level.

If you monitor your account balance yourself, you should be aware that some but not all of our products have a grace period. Others are disabled when we try to charge your account but the balance is insufficient.

To request an email notification or set a trigger refill level, log in and click "My Account". Click "General Settings". In the "Account Balance Options" section, enter your preferences, and then click "Save Changes".

Yes. You can set up automatic credit card refills in your account settings. Log in and click "My Account". On the "Quick Links" tab click "General Settings". In the "Account Balance Options" section select "Enable" and specify a Trigger Amount and Charge Amount. Click "Save Changes".

For Auto Refill, the refill amount must be between $200 and $3000. If you use the "refill" link next to your account balance, the refill amount must be between $100 and $3000.

Yes, we charge 3% as a refill online access fee. For example, an amount of $100 will result in 97 points deposited into your account.

To reduce refill errors, we do not accept duplicate refill orders within 30 minutes of each other. You can either change the amount of your account refill or wait 30 minutes and try again.

Sorry, refills are not refundable.

To edit your credit card information, log in. In the "My Account" menu click "Account Settings". Click the "Credit Card Settings" tab. Make any needed changes and click "Save Changes".

If your address includes both a street number and an apartment or suite number, leave the apartment or suite number out of your credit card billing information (but do include it in all other contact information in our site). Putting two sets of numbers in the address line can cause failures in credit card verification.

For your safety and security, we require that you enter your card's verification number.

For Visa, MasterCard and Discover the verification number is a 3-digit number printed on the back of your card. It appears to the right of your credit card number. For American Express, the verification number is a 4-digit number printed on the front of your card. It appears above and to the right of your credit card number.

You can edit your password, and the secret question and secret answer we use for identity confirmation.

To edit your login information, log in. In the "My Account" menu click "Account Settings". Click the "Login Settings" tab. Make any desired changes and click "Save Changes."

You may use alphanumeric characters and the following special characters: * @ - _ . /

Your password can be 6 to 20 characters in length.

If you forget your password, we use the Secret Question and Secret Answer to verify your identity before we send your password information to you.

If you forget your login ID, check your old emails. We sent you an email with your login ID when you first created your account.

If you can’t find an email with your login ID, contact us. Once we validate your identity we’ll send your login ID to you.

No, you cannot change your login ID. If necessary, you can create a new account under a new login ID.

If you forget your account password, you can check your old emails. We sent you an email with your account password when you first created your account.

Or, click "Login" and then click "Lost password". Type your login ID and then click "Submit". We’ll send your password to the email address on file for this account.

Yes. Log in, click "My Account", and then click "Login Settings". Type your new password in both text boxes and click "Save Settings".

A commission account is the separate account where we record sales commissions for sales made through your sub-accounts. This account is also used to deduct credit card transaction fees where applicable.

Log in and click "My Account". In the "Reseller Quick Links" tab, click "My Commissions".

To transfer commission funds to your account balance, specify an amount, select "Transfer", and click "Transfer Funds". In the dialog box, click "OK".

To have commission funds sent to you by check, specify an amount, select "Withdrawal", confirm the mailing address, and click "Withdraw Funds". In the dialog box, click "OK".

All charges to your retail sub-account credit cards are delayed by 2-3 business days and will not appear in your transaction history or commission balances until that time. We charge a 95-cent processing fee per transaction for credit card verification, and 3% of your sales price will be deducted from your commission. There is a 90-day hold on your commissions.

Your reseller sub-accounts make purchases from their account balances. The order transaction and commission are added to your account right away. Your commissions are available after the 90-day hold.

We have added the 90-day hold policy in order to reduce fraud.

All payouts are made by check.

The name on the check will be made out to the Organization name of your account and your First and Last name.

No. All checks are issued in U.S. Dollars.

Yes. A record will be inserted into your transaction history.

All requests received up to the last day of the month will be sent by mail as a check on the 15th of the following month.

You can submit as many requests as you like, but all requests in a single month will be sent as one check.

Yes. All transactions including retail and reseller subaccounts have a 90-day hold period.